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Hotel Riu Garoé | Hotel in Puerto de la Cruz, Spain

| 9.6 (150 Reviews) |  1 Bathroom
Puerto de la Cruz Hotel | Hotel Riu Garoé

Hotel with Wellness Facilities, Spa and Guest Services

Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.


An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Doctor Celestino González Padrón, 3, Puerto de la Cruz, 38400, Spain

Amenities

Air Conditioner
Pool
Designated Smoking Area
TV
Balcony/Terrace
Accessibility
Transportation/Shuttle
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Shower/tub combination
  • Bidet
  • Private bathroom
  • Towels
  • Bathrobes
  • Hair dryer
Bedroom
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Free rollaway beds
  • Blackout drapes/curtains
  • Soundproofing
  • Connecting rooms available
  • Desk
  • Safe (surcharge)
  • Phone
Breakfast
  • Room service available
  • 2 bars/lounges and 1 poolside bar
  • 2 restaurants and 2 coffee shops
  • Minibar
Parking
  • Free area shuttle
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Handrails in stairways
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
Activities
  • Hiking/biking trails
  • Scuba diving
  • Casino
  • Zoo
  • Mountain biking
  • Health club
  • Arcade/game room
  • Outdoor tennis court
  • Children's pool
  • Playground
  • Steam room
  • Mini golf
  • Full-service spa
  • Bicycle rentals
  • Billiards/pool table
  • Racquetball/squash
  • Outdoor pool
Entertainment
  • Satellite channels
  • Flat-screen TV
General
  • Computer station
  • Conference space
  • Free newspapers in lobby
  • Library
  • Front-desk safe
  • Banquet hall
  • Spanish
  • French
  • German
  • English
  • Renovated entire property - July 2019
  • Designated smoking areas
Guest Services
  • Arcade/game room
  • Soundproofed rooms
  • Children's pool
  • Playground
  • Mini golf
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Free area shuttle
  • Free rollaway/extra beds
  • Outdoor pool
  • Hair salon
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Pool umbrellas
  • Garden
  • Furnished balcony or patio
Spa
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage - deep-tissue
  • Reflexology
  • Hydrotherapy
  • Steam room
  • Hot springs/mineral springs
  • Massage - hot stone
  • Body treatments
  • Spa open daily
  • Hot tub
  • Couples treatment room(s)
  • Body wraps
  • Massage/treatment rooms
  • Sauna
  • Turkish bath/hammam
  • 4 treatment rooms
  • Body scrubs

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 11 am minimum check-in age: 18
Check-out
Check-out before 11 am
Child Policy
Children are welcome. free rollaway/extra beds!
Payment Policy
Airport shuttle fee: eur 80.00 per vehicle (one-way, maximum occupancy 7) in-room safe fee: eur 2 per day spa fee: eur 15 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Christian
Jun 1, 2025 06:28:31 PM
Review Score:   10
Summary: All in all it was great. Not ideal was that the mattress was pretty worn out, something I def. would not expect from a 4* star hotel. Als were the bed sheets replaced even though we did not put the card on the bed where it says we will decide...only if we put the card on the bed the sheets will be replaced. Seems like green washing if not sticking to their sustainability rules... The buffet is good - lots of choices (great bread at breakfast) and there is always something else available (dinner), just some details: - Breakfast: Orange Juice/Drinks are at about room temperature, they could at least be cooled a little bit. Scrambled eggs are tasteless/horrible! Probably stretched and at least use a bit of salt!! - Dinner: Also partly rather tasteless, simply no spices being used. Probably target audience rather people 60+ that like it less salted etc...still it could have some more flavour! (also especially as we are in spain, a paella needs to taste line a paella). Again, overall really good, pretty warm and fresh. Recommend this hotel.
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Room Arrangement

Room Info Facilities
Double Room
Room Size: 269 square feet m2
2 Twin Beds
Double Room

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Double Room
Room Size: 269 square feet m2
2 Twin Beds
Double Room

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Double Room, Balcony
Room Size: 269 square feet m2
2 Twin Beds
Double Room, Balcony

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Balcony, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Double Room
Room Size: 269 square feet m2
2 Twin Beds
Double Room

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Coffee/tea maker, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2

FAQ's

Is this Hotel Riu Garoé pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Riu Garoé?

Check-in time for Hotel Riu Garoé starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Riu Garoé have a swimming pool?

Yes, this Hotel Riu Garoé has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Riu Garoé?

Best-rates for the Hotel Riu Garoé starts from $180 per night with includes Transportation/Shuttle, Business Services, Restaurant, Bar, Toiletries, Entertainment, Pool, Designated Smoking Area, Balcony/Terrace, Sports/Activities, Internet, TV, Bedding/Linens, Child Friendly, Hot Tub, Laundry, Air Conditioner, Wellness Facilities, Spa, Guest Services, Accessibility with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Riu Garoé a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Riu Garoé wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Riu Garoé has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Riu Garoé?

Based on the information reported by the owner or manager, the Hotel Riu Garoé indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Riu Garoé?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Riu Garoé are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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